PROBLEMS WITH WEEKDAY RIDING - MEMBERS ONLYAs you know, with your 2009 new membership or renewal, every member got a letter concerning previous problems RRMT, Inc. has been having with weekday riding. For a mid-year update, we would like to applaud our members...for about 95% of weekday riding members, the envelopes for weekday riding have gotten a lot better. The envelopes are being filled out with names, member id #s, etc. So kudos to you all! Keep up the good work. However, with that 5%, we are still having some big problems that need to be addressed. So in light of that, we would like to take the time to address some of these problems...
1) On your weekday riding envelopes, a few members are
still not listing their guests on their envelopes. (Do not let your guests do a separate envelope. They should be listed on your envelope with you - the member!) If you let your guest fill out a separate envelope, our job gets harder trying to figure out which member's account that guest is supposed to be attached to.
2) If two or more members and at least one guest come to the park on a weekday and complete an envelope--
please take the time to indicate to us on the envelope which member's account that guest should be assigned to. If you don't--we randomly assign the guest(s) to one of the member(s) accounts.
3)
You CANNOT make a weekday park appointment and let your guests come & ride on your membership without you being present! NO EXCEPTIONS. HENCE, THIS IS ONE OF THE BIG PRIVILEGS OF MEMBERSHIP! If you have guests wanting to come on a weekday, they either need to come with you, the member, or if that member can't come, the guests should either not come at all, or at least one of those guests need to join to become a member, so they earn the privilege to come on a weekday.
4) Lastly, we are
still getting those occasional weekday envelopes with money inside from people and then absolutely no information filled out on the envelopes, no names, no member id#s, etc. Please label all information correctly and thoroughly...remember, if your envelope is not even identifiable, we don't have to give you credit (frequent rider points) for your visit. So please remember to complete the envelopes.
MEMBER ID CARDS & PACKETS - PRESENT & FUTUREAs previously announced earlier this year, if RRMT, Inc. does not recognize you immediately as a member upon check-in, you will be required to show your RRMT, Inc. member ID card as well as possibly additional forms of identification. Lately, when this has occurred, suddenly there are some members that claim to not have a member id card. Please note, whether you renew or are a new member for 2009, everyone receives a membership packet for each year. These are mailed out or given to you at the park (if you happen to be at the park when your packet has been completed). These packets are important because they contain your park account information, new cards for new members, renewal receipts & renewal stickers for renewed members, as well as member rules & information. Whether people are misplacing their cards & claiming to not know the rules because they claim they never got their member packets, all remains to be a mystery. But this excuse is becoming all too common. As a result,
effective January 1, 2010, all renewing members & all new members for 2010, will have to pick up their renewal and or new member packets at the park office once they join for 2010. We will no longer be mailing (snail mail) them out as a result of people using the excuse that they never received their packets. Furthermore, due to upward rising postage stamps, this will also help benefit the park and put your membership dollars to better use rather than spending them on postage costs. Please note that effective 1/1/2010, the only mailed correspondence to members will be birthday postcards and membership renewal reminder postcards. Thus, if you join for 2010, once we process your membership renewal or new application for the new year, we will file your membership packet and it will be your responsibility to come pick it up and ask for it during a park visit.Thanks for everyone's attention to these important matters. 2009 has been a great year. If you are already curious about what 2010 holds and are wanting to go ahead and renew for 2010, renewal reminders for 2010 will go out in late fall, with registration to open in early November for existing members to renew for 2010.
RRMT, Inc. Staff
